Microwear Factory FAQ

Microwear is a leading smartwatch and AI glasses manufacturer established in 2008, specializing in OEM services for B2B clients worldwide. We are a Shenzhen-based factory with 300+ employees, 1000+ patents, and ISO9001 certification. We export to 100+ countries with offices in 10+ countries.

Yes, Microwear is fully verified and legitimate. We are registered as Shenzhen NJY Technology Co., Ltd since 2008, hold ISO9001 certification, have 1000+ patents, employ 300+ staff, and export to 100+ countries. We welcome factory audits and can provide business licenses, certifications, and client references upon request.

You can verify us through: Business License (we provide official documents), Certifications (ISO9001, CE, RoHS, FCC - verifiable online), Factory Audit (on-site visit or virtual tour), Client References (we provide existing client contacts), Third-party Verification (Alibaba, Global Sources profiles), Video Call (live facility tour). We encourage thorough due diligence.

Our MOQ is 100 pieces for most smartwatch models. We offer flexible terms for trial orders and can discuss lower quantities for long-term partnership prospects.

Our wholesale price range is $15-50 USD per unit. Basic fitness trackers start at $15, while advanced AI-powered smartwatches with premium materials range from $35-50. Bulk orders (1000+ pcs) qualify for volume discounts. Final pricing depends on model, features, quantity, and customization.

Yes, samples available at $50-100 per unit (refundable upon bulk order of 500+ pcs). Sample lead time: 3-5 days for existing models, 7-10 days for customized. Shipping via DHL/FedEx/UPS (customer pays). Sample cost fully refundable with qualifying orders.

Yes, we specialize in OEM services. We manufacture products with your brand logo and packaging. Our engineering team can customize firmware and industrial design to your specifications.

Absolutely! We offer comprehensive customization: Custom logo (laser engraving, printing), Custom packaging (gift boxes, manuals), Custom firmware (UI design, app development), Custom hardware (components, colors, materials), Custom industrial design (unique case, strap options). Full support from concept to mass production.

Yes, our R&D team provides: Industrial Design (case, dial, strap, packaging), Hardware Engineering (PCB, components, sensors), Software Development (firmware, mobile apps for iOS/Android, UI/UX), Prototyping (3D printing, CNC, rapid prototyping). 15+ years experience in wearable tech.

We hold comprehensive certifications: CE (European Conformity), RoHS (Restriction of Hazardous Substances), FCC (Federal Communications Commission), ISO9001 (Quality Management), BSCI (Social Compliance), REACH. All products tested and certified before shipment.

Strict QC at every stage: IQC (incoming components inspected), IPQC (random inspections during assembly), FQC (100% testing before packaging), OQC (pre-shipment inspection). Defect rate below 0.3%. 12-month warranty on all products.

Yes, 12-month warranty on all products. We provide: Free replacement for defective units, Technical support via WhatsApp/Email, Spare parts supply, Firmware updates. Defective items replaced with next order or via express courier.

Standard orders: 7-15 days after payment. Rush orders may be accommodated. Recommend ordering 2-3 months before target launch for new product development.

1) Contact us with requirements, 2) Receive quotation within 24 hours, 3) Confirm order and request PI, 4) Pay 30% deposit, 5) Production with updates, 6) Pay 70% balance, 7) Shipment via your preferred method, 8) Receive goods. Total: 2-4 weeks.

T/T (30% deposit, 70% before shipment - standard), PayPal (samples/small orders), L/C (large orders 10,000+ pcs), Western Union (urgent payments). Terms negotiable for long-term partners with established credit.

Express (DHL/FedEx/UPS): 3-7 days for samples/small orders. Air freight: 5-10 days, 50-500kg. Sea freight: 20-35 days, most economical for 500kg+. Rail freight: 15-25 days to Europe. Door-to-door with customs clearance available (DDP).

Smart Watches (fitness trackers, sports watches, kids watches, rugged watches), AI Glasses (camera glasses, audio glasses, AR glasses), and Wearable Accessories. B2B OEM manufacturing with customization for hardware, software, branding, packaging.

Yes! Our AI glasses are excellent alternatives: HD cameras (1080p/4K), Open-ear audio, Voice assistant (Alexa, Google), 8-12hr battery, Lightweight (30-40g), Custom branding. Wholesale $35-80, MOQ from 100 pieces.

WhatsApp: +852 6733 7121 (fastest), Email: donaldfang@njytech.com.cn, Website: https://microwear.info/contact, Office: JiaDa R&D Building, North Hi-Tech Park, Nanshan District, Shenzhen, China. Response within 24 hours on business days.

Yes, we warmly welcome factory visits! Schedule at least 3 days in advance. We provide factory tours showing production lines, QC, R&D, warehouse. Pickup from Shenzhen airport available. Virtual tours via video call also available for international clients.